Privacy Policy

Last Updated: November 5, 2025

1. Controller and contact information

The data controller for this website is: Vitalake LLC (the “Company”, “we”, “us”, “our”).

Postal address: 11820 Edgewater Drive, Lakewood, Ohio 44107-1793
Email: info@vitalake.org
If you are an EU/EEA resident, you may also contact our Data Protection Representative or Data Protection Officer at info@vitalake.org

2. Scope and applicability

This Privacy Policy applies to all visitors, users and others who access or use our website (vitalake.org) and any associated services (the “Services”).
We are offering our Services to users in the United States and the European Union/European Economic Area (EEA) and this Policy is intended to reflect the applicable legal requirements of both U.S. and EU law.

3. Personal Data We Collect

We may collect the following types of personal data:

• Contact data you provide (e.g., name, email address, phone number) when you contact us or subscribe to newsletters.
• Usage and technical data: IP address, browser type, device type, operating system, referring URL, pages visited, time stamps, and other similar data when you use our website.
• Cookies and tracking technologies (see section 7 below).
• Marketing & interaction data: for example how you respond to our communications, whether you open emails, click links, etc.
• Other personal data you voluntarily provide to us (e.g., via contact forms, uploads).

4. Legal Basis for Processing (EU) / Purposes of Processing (U.S.)

For EU/EEA users:‍

We process your personal data on one or more of the following legal bases:

• Your consent (if you provide it).
• Performance of a contract (if you have a contract with us).
• Compliance with a legal obligation.
• Our or a third party’s legitimate interests (provided those interests do not override your rights and freedoms).

‍For U.S. users:‍

We use your data to:

• Provide, maintain and improve our Services.
• Respond to your inquiries and communicate with you.
• Perform analytics, marketing and advertising activities (if applicable).
• Comply with legal obligations.

5. How We Use Your Data

We use the personal data we collect to:

• Operate, maintain and improve our website and Services.
• Personalize your experience.
• Communicate with you (e.g., send updates, respond to queries).
• Market our Services – only if you have opted in where required.
• Conduct analytics and measurement of site usage.
• Detect, prevent and address technical issues or fraud.

6. Disclosure and Sharing of Personal Data

We will not sell your personal data. We may share your data with:

• Service providers and vendors who perform services for us (e.g., hosting providers, analytics providers, email service providers) under contractual confidentiality obligations.
• Legal authorities or third parties if required by law, regulation or legal process.
• In event of business transfer (merger, sale, assignment) – but subject to confidentiality and safekeeping provisions.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track website activity and store certain information. This includes:

• Essential cookies required for website functionality.
• Analytical cookies to understand how visitors use the website.
• Marketing/advertising cookies to display relevant adverts.

You can manage or disable cookies via your browser settings (though this may affect site functionality).

8. International Transfers / Data Storage

Your data may be transferred to, and stored at, destinations outside your country of residence (including the U.S.). When we transfer personal data from the EU/EEA to a country outside the EU/EEA, we will implement appropriate safeguards (such as Standard Contractual Clauses) or rely on an adequacy decision, where applicable.

9. Data Retention

We retain your personal data only for as long as necessary for the purposes set out in this Policy, or as long as required by applicable law. When the data is no longer needed, we will securely delete or anonymize it.

10. Your Rights

For EU/EEA users:‍

Under GDPR you have the following rights:

• Right of access — you can request a copy of your personal data.
• Right to rectification — you can ask us to correct inaccurate or incomplete data.
• Right to erasure (“right to be forgotten”) — you may ask us to delete your data (subject to our legal obligations).
• Right to restriction of processing.
• Right to object to processing (including for marketing).
• Right to data portability — receive your data in a structured, commonly used format.
• Right to withdraw consent at any time (when processing is based on consent).
• Right to lodge a complaint with a supervisory authority in your EU/EEA Member State.

‍For U.S. users:‍

Depending on the state in which you reside, you may have rights including:

• Right to know what personal data is collected, used, shared or sold.
• Right to access your personal data.
• Right to delete personal data (subject to certain exceptions).
• Right to opt-out of sharing or selling your personal data (where applicable).

11. Security

We strive to use reasonable technical and organizational measures to protect personal data from unauthorized access, alteration, disclosure or destruction. However, no system can guarantee perfect security, so we cannot guarantee absolute protection.

12. Children’s Privacy

Our Services are not intended for children under 16 years of age (or minimum age as required by local law). If you believe we have collected personal data from a child under the applicable age without consent, please contact us and we will endeavor to delete that data.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top. We encourage you to review this Policy regularly. If the changes are material, we may provide you with additional notice as required by law.

14. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

Email: info@vitalake.org

Postal address: 11820 Edgewater Drive, Lakewood, Ohio 44107-1793, USA

If you are a resident of the EU/EEA and wish to lodge a complaint with a supervisory authority, the contact details of your local regulator can be found here: https://edpb.europa.eu/about-edpb/about-edpb/members_en